Cookeville, TN
(615) 450-6208
House Calls Across Putnam County & Free TTU Campus Drop-Off

Straightforward Computer Repair & Reliable Tech Support

Tired of sluggish computers, annoying popups, or Wi-Fi dead zones? I provide patient, honest tech help in plain English. Convenient for 9–5 schedules: I’m available on evenings, weekends, and select weekday mornings around my classes, or we can meet on Tennessee Tech campus for free drop-off.

Plain English, zero jargon
Customer orders parts directly (0% markup)
House calls: $40 1st hr min + 75¢/round-trip mi from TTU
Free TTU campus meetups & drop-offs ($0 travel)
Free 1-week follow-up check-in & questions
10% discount for TN Tech students, teachers & heroes
Simple & Straightforward

How I Help You (In 3 Easy Steps)

No technical knowledge required. Just tell me what your device is doing, and I take care of the rest.

1

Tell Me What's Going On

Call, text, or send me a quick email. Let me know what device you have and the symptoms you're experiencing.

2

Quote & Easy Parts Ordering

I give you a clear upfront labor quote. If your fix needs a part, I send you a link to the exact one so you can order it yourself at cost. Once it arrives, we schedule a time and I install it.

3

Fixed + Free 1-Week Check-In

I fix your tech and verify everything works. Afterward, I check in with you and answer any follow-up questions for free for one week.

Travel & Mobile Service 1-Hr Min ($40) + 75¢/Mi

House Calls & Putnam County Travel

For mobile house calls throughout Cookeville, Algood, Baxter, and Putnam County, travel is 75¢ per round-trip mile (there and back), calculated from Tennessee Tech's address with a 1-hour ($40) labor minimum, so the first hour is $40 even if the job only takes 30 minutes. That full hour is yours — if we finish your primary fix early, feel free to ask questions on any other gadgets, Wi-Fi, or smart TVs for the rest of the hour! Additional time is just $30/hr.

Nothing to fix once I arrive? If the problem fixed itself, it can't be repaired, you change your mind, or no one's home, you only pay a $10 trip fee + mileage. Cancel or reschedule at least 1 hour ahead and it's free.

Mileage example: if you live 5 miles from TTU, that's 10 miles round trip × 75¢ = $7.50. A 1-hour visit would be $40 + $7.50 = $47.50.

Can't drop it off? For repairs I do at my workbench, I can pick up and return your device for a one-time $5 fee + mileage both ways. Example: 5 miles away = $5 + $7.50 to pick up + $7.50 to return = $20. Or drop it off on TTU campus for free.

1 William L Jones Dr, Cookeville, TN 38505
$0 Travel Fee for Tennessee Tech University campus meetups & drop-offs
Payment & Parts Policy

Honest Rates & Direct Parts Ordering

I don't stock or mark up parts. If your device needs a new battery or drive, I find the exact compatible part and send you the direct retail link so you pay retail cost (0% markup) and keep the manufacturer warranty. You only pay my agreed labor fee after the repair is done and verified.

  • Free online estimate, then a final quote once I see your device
  • Pay after the repair is done and verified, never upfront for labor
  • You order parts yourself at retail cost (I never order parts for you)
  • Clear, itemized digital receipt for your records
  • 10% off labor for students, teachers, first responders & military
  • Free 1-week follow-up questions after every service
Cash Venmo PayPal Zelle Apple Pay
Clear Rates

Common Services & Honest Pricing

Friendly, affordable rates for Cookeville neighbors and Tennessee Tech students. Clear upfront price ranges with 0% markup on parts. Workbench repairs can be dropped off free on TTU campus or picked up for a one-time $5 fee + mileage; In-Home services are done at your place.

$50 – $65 Labor
Workbench

Virus Removal & Complete Tune-Up

Stop annoying popups, frozen screens, and suspicious warnings. I scan for and remove malicious software, check startup programs and browser extensions, look for unwanted remote-access programs (a common trick in "tech support" scams), clean junk files, and update your security settings.

Scanned & Cleaned Ask About This →
$25 – $65 Labor
Workbench

Speed Up a Slow PC (SSD or RAM Upgrade)

Is your computer painfully slow, or does it stutter with a few tabs open? I check what's holding it back first, then recommend the upgrade that will actually help. All your files and programs stay right where you left them.

  • SSD upgrade: starts in seconds instead of minutes$55 – $65
  • RAM upgrade: smoother multitasking$25 – $30

Heads up: some computers have storage or memory soldered to the board, but most can be upgraded. I'll check yours first. If it's simply too old for an upgrade to make financial sense, I can help you find the best replacement for your budget instead.

Files & Programs Kept Ask About This →
Text or House Call
In-Home or by Text

Patient 1-on-1 Everyday Tech Help

Got tech that you just can't get to work? I can help set things up, walk you through new devices (like getting a new smart TV online and signed into your streaming apps), or troubleshoot stubborn gadgets with patience and zero rush. Feel free to text/email me your issue first. Quick questions by text or email are free (within reason)! For house calls, it's $40 for the first hour (a 1-hour minimum, even if we finish sooner), then $30/hr.

Text Me Your Issue Ask About This →
$40 1-hr min, then $30/hr
In-Home

Home Wi-Fi & Network Improvement

Tired of weak signals and buffering? I can install Wi-Fi repeaters, extenders, or mesh systems to help your Wi-Fi reach every corner, and install hardware solutions to improve your overall home network speed and reliability. $40 for the first hour (a 1-hour minimum, even if we finish sooner), then $30/hr.

Wireless security cameras too! I can set up battery-powered cameras and video doorbells (Ring, Blink, Wyze, Eufy, and more): app setup, Wi-Fi connection, mounting, and making sure the signal reaches them.

In-Home Service Ask About This →
$30 – $45 Labor
Workbench

Laptop Power & Fan Issues

Battery won't hold a charge? Laptop getting burning hot, sounding like a jet engine, or shutting down by itself? I open it up safely, fix the problem, and verify it runs properly. Still under warranty? Check with the manufacturer first, since opening it up may void it.

  • Battery replacement: holds a charge again$30 – $45
  • Clean & BIOS fan config: runs cooler and quieter$30 – $40
Parts Only If Needed Ask About This →
$60 – $90 Labor
Workbench

Laptop Charging Port Repair

Loose or broken charging port that only charges when you hold the cord at an angle? I disassemble the laptop, replace the damaged port or charging board carefully, and verify everything works. Still under warranty? Check with the manufacturer first, since opening it up may void it.

Why it costs more: on many laptops the port is built into the motherboard or needs a full teardown to reach. I'll check yours and quote it upfront. If your port is soldered to the board, I'll explain the small risk of board damage before starting, and you decide whether to go ahead.

Customer Pays Exact Parts Ask About This →
$45 – $80 Labor
Workbench

New Computer Setup

Getting a new desktop or laptop? I take care of the whole switch, so you don't have to stress about losing your family pictures, tax documents, music, or bookmarks.

  • I help you pick the right computer for your budget
  • I move all your files from the old computer to the new one
  • I wipe your old computer and haul it away for free

Full package: $65 – $80. Already bought your new computer? File transfer, plus the free old-PC wipe and haul-away, is just $45 – $60.

Private & Handled With Care Ask About This →
$40 1-hr min, then $30/hr
In-Home

Home Security & Password Checkup

Worried about online fraud, hacked accounts, or stolen passwords? I secure your router, set up an easy password manager, configure two-factor protection, and set up automatic backups. $40 for the first hour (a 1-hour minimum, even if we finish sooner), then $30/hr.

Scam Defense Guidance Ask About This →
$30 – $120 Labor
Workbench

Custom PC Build

Want a gaming PC, workstation, or home server built right? You order the parts (I never order parts for you), then I install everything with clean cable management and set up the computer to your preference, then stress-test it so it's ready to go.

  • Build only: you supply the parts (free compatibility check before you buy)$75 – $100
  • Parts list only: I pick parts that work together for your budget and send you the links to order$30
  • Plan + Build: I pick the parts, you order them, and I build it (save $10)$95 – $120

Compatibility guarantee: if I picked your parts and they don't work together, I'll help you exchange them and won't charge extra labor to finish the build. Any defective part is covered by its manufacturer's warranty, and I'll help you start the return.

Built & Stress-Tested Ask About This →
$25 Flat Rate
Done Remotely

Tech Buying Advice & Market Research

Don't waste money on overpriced computers or parts you don't need. If your laptop is simply too old to upgrade, or you're shopping for a new laptop, desktop, or prebuilt computer, I will research the market, compare specs, and report back with the best options for your budget and goals. Planning a custom-built PC? See the Custom PC Build card instead.

What you get: up to 3 recommendations, with a short summary report comparing price, specs, and pros & cons, so you can buy with confidence.

Saves Money & Hassle Ask About This →
$55 – $90 Labor
Workbench

Lost File & Photo Recovery

Accidentally formatted a drive, or a computer won't turn on? I attempt to recover your irreplaceable photos and documents onto a safe USB drive. No Data, No Fee Guarantee — if I can't recover your files, you don't pay.

Clicking or physically damaged drive? I'll refer you to a professional data recovery lab instead, so your files keep the best chance of being saved.

No Data, No Fee Ask About This →
$5 Pickup + 75¢/Mi (Free When Bundled)
Doorstep Pickup

Super Cheap E-Waste Removal & Data Wipe

Got old desktop towers, broken laptops, monitors, power supplies, cords, or unwanted electronics taking up space in your closet or garage? I will come directly to your door to haul away any unwanted e-waste I can fit in my car!

Your privacy comes first: Before any machine is recycled or repurposed, I personally wipe every drive using NIST 800-88 methods (the industry standard): hard drives get a full overwrite, and SSDs get the drive's built-in secure-erase. Prefer it destroyed? I'll physically dismantle the drive instead. Already booking a house call, bundling with another service, or dropping off on TTU campus? Haul-away and drive wipe is 100% FREE!

Secure Data Sanitization Ask About This →
About BarlowTechHelp.com • Tennessee Tech Student Operated

Hi, I’m Your Local Cookeville Tech Help

I’m currently a student at Tennessee Tech University in Cookeville, building custom gaming PCs and working with hardware since high school. I have a genuine passion for diagnosing tricky hardware problems, fixing electronics, and bringing slow or broken machines back to life.

BarlowTechHelp.com is a 100% independent, student-run tech service. When you reach out, you work directly with me from start to finish. I help fellow students, faculty, and neighbors across Cookeville, Algood, Baxter, and Putnam County with clear explanations, fair upfront prices, and patient support every step of the way.

TN Tech Student

Proudly student-operated right here at Tennessee Tech. High attention to detail, modern tech expertise, and honest service.

Flexible Student Hours

Great for 9–5 workers! Open evenings, weekends, and select mornings around class. In class? I’ll reply ASAP.

100% One-on-One

No middlemen or confused techs. You talk directly with the person fixing your device, with parts at exact retail cost and free 1-week check-ins.

Got Questions?

Common Questions & Clear Answers

Here is everything you need to know before getting started.

Both! For In-Home services like Wi-Fi, smart TVs, security cameras, and security checkups, I come to you. House calls have a 1-hour minimum ($40), which covers troubleshooting and diagnosis for any gadgets you need help with during that full hour. The $40 applies even if we finish in 30 minutes, so feel free to use the rest of the hour on other questions! That's plus 75¢ per round-trip mile from Tennessee Tech (there and back). Additional time is just $30/hour (the same rate as patient 1-on-1 everyday tech help). For bench jobs like battery swaps, drive upgrades, or data transfers, you can drop your device off on the TTU campus for free ($0 travel), or I can pick it up and bring it back for a one-time $5 fee + mileage both ways (e.g. 5 miles away = $20 total for pickup and return).
I believe in honest work. If I look at your device and determine it cannot be reasonably repaired, or if I attempt basic data recovery and cannot retrieve your files, you owe zero labor fee. For house calls, you only pay a $10 trip fee + mileage. The same applies if the problem fixed itself before I arrived, or if no one's home. If I picked up your device, the $5 pickup fee + mileage still applies, since I made the trips either way. Need to cancel or reschedule? Let me know at least 1 hour ahead and there's no charge.
All Tennessee Tech and local college students, school teachers, faculty, first responders (police officers, firefighters, paramedics, EMTs), and military service members receive an automatic 10% discount off all labor services. Simply mention it when contacting me. Please have a valid student ID (Eagle Card), school badge, work ID, or military ID ready at the time of service for verification.
For payment, I accept Cash, Venmo, PayPal, Zelle, and Apple Pay — and that's it! (No credit cards, checks, or merchant card swipers). You will receive a clear, itemized digital receipt for your records.
I know questions often come up a few days after a repair or setup. For one week after my service, you can call, text, or email me anytime with follow-up questions for free. I also check in with you after the repair to make sure everything is still running smoothly!
Yes! Instead of letting old laptops, desktop towers, cables, and components collect dust in your closet or end up in a landfill, I will haul them away for a $5 flat doorstep pickup fee plus 75¢ per round-trip mile from Tennessee Tech — or completely free if I'm already driving to you for a house call, doing another service or repair for you, or if you drop them off on TTU campus. Most importantly, before anything is recycled or repurposed, I personally erase every drive (a full overwrite for hard drives, the drive's built-in secure-erase for SSDs) or physically dismantle it if you prefer. Drives are wiped using NIST 800-88 methods, the industry standard for securely erasing data.
Evenings and weekends are wide open (great if you work a 9–5), and I also take appointments on select weekday mornings when I don't have class. Reach out anytime: if I'm in class or busy, leave a message and I'll get back to you ASAP.
Yes, please back up your data! Customers are responsible for safeguarding important files, photos, and documents prior to service. While I handle every computer and gadget with great care, Barlow Tech Help is not responsible or liable for data loss or pre-existing hardware failure (such as dying hard drives, aging SSDs, or previous liquid damage). If your storage drive is already showing signs of failure, please inform me right away so we can attempt a backup or drive clone before doing any other work.
Direct Contact

Let's Get Your Tech Fixed

Fill out the quick form below, call/text (615) 450-6208, or email me directly.

Direct Phone
(615) 450-6208
Call or Text
Direct Email
[email protected]
Fast Response
Towns Served
Cookeville & Putnam Co.
Algood, Baxter & More
Operating Hours
Evenings & Weekends
Plus Select Mornings
Estimated Labor Total
$0

0 services selected (choose one or more above)

Free Online Estimate
Final quote once I see your device • Pay after repair • 0% markup on parts

Note: Valid student ID (Eagle Card), school badge, work ID, or military ID required at time of service.

On your phone? "Text It to Me" opens your Messages app with everything already typed in. Just hit send.

Using Gmail, Yahoo, or Webmail? Click "Copy Message", then simply paste into a new email and send to [email protected].
Important Disclaimer: Please back up your data prior to service. Barlow Tech Help is not responsible or liable for pre-existing hardware failure, drive wear, unrecoverable media, or data loss.
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